Careers with TaF.tc

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Available Positions

TaF.tc - Curriculum and Learning Experience Executive - Full time

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TaF.tc’s Curriculum and Learning Experience (CLX) department is expanding to meet the demands of adult education in this post-pandemic world.

Our current movement primarily involves utilizing technology to further expand our teaching capabilities and come up with new ways to help our students better adapt to a more technological world. This involves building and expanding learning management systems, video creation and conducting research into student experience.

Here's What You'll Do Day to Day

· Work closely with subject matter experts to conduct literature reviews, and assist in developing new courses, or updating existing ones

· Liaising with governmental regulators and representatives, as well as working with government systems (e.g. WDA’s Skills Connect and CPE’s License One profile) to ensure that our courses are registered as meeting national standards.

· Conduct internal checks on the quality and effectiveness of our training programmes and training materials

· Evaluate the quality and effectiveness of our training efforts, and develop new creative learning methods or digital training materials in order to improve its efficacy.

· Coordinate between Trainers and Vendors to ensure that project deliverables for e-learning development is met.

· Identifying and implementing digital solutions to address hinderances to a frictionless learning experience

· Be part of a team championing the department’s digital transformation both academically and administratively.

 

Here’s What is Required

· Minimum Diploma or Bachelor’s Degree. Preferably in Educational Science but fresh graduates are welcome.

· Previous experience in learning curriculum design and student experience is appreciated.

· We are not looking for administrators but instead, content creators who are capable of revolutionizing learning.

Salary: from $2.500 / month

TaF.tc - Customer Relations Executive - Full time

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TaF.tc is looking for an enthusiastic and proactive customer service executive to support various departments such as Sales, Operations, Tech as well as Accounts. You will be working directly with a few other customer service executies/associates to address customer needs and ensure that they are have a good experience with us. This candidate should possess fantastic interpersonal skills and is prepared to work in a fast-paced and dynamic team environment.

As a TaF.tc?Customer Service Executive,?you will be a key player in the company, in ensuring overall positive customer experience by providing outstanding support to meet their needs in order to build customer lifetime value.

Here's What You'll Do Day to Day
- Attend to customer enquiries on courses, course contents, and types of funding
- Filter sales enquires to relevant respective programme advisors to secure leads
- Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module
- Assist and make necessary arrangements for student requests (e.g change of intakes, reassessments, withdrawals)
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
- Develop, test, and implement ways to improve or digitalise student onboarding
- Innovate and implement new ways to ensure customer satisfaction

Here’s What Is Minimally Required
- Higher Nitec or equivalent and above
- Experience in customer service will be an added advantage
- Able to work on the weekends or on Public Holidays
- Proficient in MS Office

Salary: from $2000 / month

TaF.tc - Inbound Sales Executive - Full time

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Job Responsibilities:

  • Communicating with customers, making outbound calls to potential customers, and following up on leads generated from our digital marketing advertisements.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.

Job Requirements:

  • Very highly motivated to learn and recommend the right courses to the right individuals to add value to their education journey with us
  • Individuals who want to invoke change and perform excellently
  • Proficient in English and Chinese
  • Good organizational skills.
  • Strong ability to Copywrite and conceptualize messages using attractive and impactful visuals.
  • Strong ownership and ability to work with minimal oversight.
  • Strong listening and excellent communication skills.

 Job Benefits:

  • Commission-based!
  • 3% Training and Development Budget
  • Outpatient Consultation and Hospitalisation Insurance Reimbursement

Salry: up to $2.500 / month

TaF.tc - Outbound Sales Executive - Full time

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Job Responsibilities:

  • Perform on-the-ground booth sales in your assigned territory
  • Ensure that classes under your sales portfolio exceed the minimum pax requirement to run the class and on your best effort, maximize the number of participants that can be put into a classroom
  • To qualify, recruit and retain the right customers until they finish their programme and achieve their intended goals.
  • Understanding customers' needs and identifying sales opportunities.
  • Ensure that customers are recommended the right products and receive a high level of service.
  • Setting up and maintaining demonstration areas, such as a table, stand, or booth at workstations.
  • Keeping the demonstration area tidy and well stocked with products, samples, and/or promotional materials.
  • Recording and processing the registration and payment transactions accurately
  • Liaise with customer relations department on any feedback on customer’s issues.
  • Attend the campaign briefing or training and the weekly sales meeting.
  • Handling customers’ complaints and queries.
  • Reporting of daily sales numbers
  • Any other duties that are assigned by supervisor from time to time.
  • Upselling products and services.

Job Requirements:

  • Very highly motivated to learn and recommend the right courses to the right individuals to add value to their education journey with us
  • Individuals who want to invoke change and perform excellently
  • Proficient in English and Chinese
  • Good organizational skills.
  • Strong ability to Copywrite and conceptualize messages using attractive and impactful visuals.
  • Strong ownership and ability to work with minimal oversight.
  • Strong listening and excellent communication skills.

 Job Benefits:

  • Commission-based!
  • 3% Training and Development Budget
  • Outpatient Consultation and Hospitalisation Insurance Reimbursement

Salary: up to $2.500/month

 

General Application

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