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Basic Customer Relationship Management

Online Short Course Retail

Learn the fundamentals of Customer Relationship Management with our Basic CRM course. Master CRM tools, strategies, and workflows to enhance customer engagement and business growth.

Overview

Dive into the essentials of Customer Relationship Management (CRM) in this comprehensive introductory course designed for individuals eager to enhance their CRM skills. Whether you're a small business owner, a marketing professional, or a sales associate, this course will equip you with the foundational knowledge and practical skills needed to effectively implement and manage CRM tools.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (Basic Customer Relationship Management )

    TPGateway Code:TGS-2024041976

  • total hours

    16:00

Curriculum

Course Duration

SSG Approved Training & Assessments Hours:16:00 Trainer Facilitated Hours (On Campus/Virtual):15:00 Self-Directed E-learning Hours:00:00 Assessment Hours:01:00
Objectives
  • Leverage on organisational resources when engaging with customers over various platforms.
  • Portray professional etiquette when responding to customers over various platforms in accordance with organizational guidelines.
  • Adhere to PDPA requirements when using the customer service knowledge base.
  • Escalate feedback received over various platforms in accordance with the organization’s guidelines.
Key Learning Areas
  • Various platforms to engage customers.
  • Reasons for engaging with customers over various platforms.
  • Types of available organizational resources.
  • Methods to portray professional etiquette over various platforms.
  • Principles of effective communication.
  • Methods to escalate feedback.
  • Structure of customer service knowledge base.
  • Personal Data Protection Act (PDPA) requirements pertaining to customer service knowledge base.
Certificate Issuance
Upon successful completion of the course, the student will be awarded the Statement of Attainment (SOA) for Customer Experience Management-2 WSQ Certification is nationally endorsed and recognized by industry partners.
Trainers
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Requirements
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Admissions

To enrol, you must fulfil the following requirements

1

Aged 16 years and above

 and 2

Possess at least 3 GCE ‘O’ Level credits with a minimum of C6 including English and Mathematics OR ES WSQ Workplace Literacy and Numeracy (WPLN) level 5 and above OR WSQ Advanced Certificate in Fashion Technology OR TaF.tc's Advanced Certificate

 and 3

ALL Students are required to have basic knowledge of computer and Microsoft Office

Graduation

To graduate, you must fulfil the following requirements

1

75% attendance rate of total training hours per module

 and 2

Assessed and be competent for every module

International Students

To enrol, you must fulfil the following requirements

1

Aged 16 years and above

 and 2

High School Diploma equivalent to GCE ‘O’ Level with 3 credits including English and Mathematics OR Qualifications from professional institutes may be considered on a case-by-case basic OR Pass TaF.tc Entrance Test

 and 3

English Language Requirement – Possess a minimum credit in English at GCE ‘O’ Level or its equivalent OR IELTS score 5.5 or TOEFL score 46

 and 4

ALL Students are required to have basic knowledge of computer and Microsoft Office

Graduation

To enrol, you must fulfil the following requirements

1

75% attendance rate of total training hours per module

 and 2

Assessed and be competent for every module
Fees & Funding
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Fees

Course Fees

S$ 81.28

Application Fee

S$ 32.70 (after 70.00% SSG funding, 20% SFMCES, inc.9% GST)

You can use

SkillsFuture Credits (SFC)

Learn more about SFC

Post Secondary Education Account (PSEA)

Learn more about PSEA

Fees

Course Fees

S$ 209.28

Application Fee

S$ 32.70 (after 70.00% SSG funding, inc.9% GST)

You can use

SkillsFuture Credits (SFC)

Learn more about SFC

Post Secondary Education Account (PSEA)

Learn more about PSEA

Fees

Course Fees

S$ 209.28

Application Fee

S$ 32.70 (after 70.00% SSG funding, inc.9% GST)

Fees

Course Fees

S$ 81.28

Application Fee

S$ 32.70 (after 70.00% SSG funding, 20% ETSS, inc.9% GST)

You can use

Absentee Payroll

Learn more about absentee payroll

Fees

Course Fees

S$ 209.28

Application Fee

S$ 32.70 (after 70.00% SSG funding, inc.9% GST)

You can use

Absentee Payroll

Learn more about absentee payroll

Fees

Course Fees

S$ 697.60

Application Fee

S$ 32.70 (inc.9% GST)

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Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all these stated below are in working condition before coming. 

  1. Laptop 
  2. Webcam 
  3. Working mic on a laptop or actual mic 
  4. Smartphone with access to their respective app stores
  5. Access to data or wifi connections

Testimonials
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FAQs

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

We do not offer any make-up or replacement classes.

Yes! You can use any SkillsFuture Credits you have to pay for course fees.

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