Creating a Digitalised Customer Experience in Retail

Online Short Course Retail

Learn how to become an influencer by developing your personal brand, creating engaging content, and leveraging social media strategies to grow your audience and connect authentically with your followers.

Overview

In this Creating a Digitalised Customer Experience in Retail course on how to become an influencer, you will learn the essential skills and strategies needed to build your personal brand and effectively engage with your audience across various social media platforms. The course covers topics such as identifying your niche, creating compelling content, and utilizing storytelling techniques to connect authentically with your followers. You will also explore best practices for growing your online presence, collaborating with brands, and leveraging analytics to measure your impact and success.

Whether you aspire to be an  influence in fashion, lifestyle, fitness, or any other field, this course will empower you with the knowledge and tools to establish yourself as a successful influencer and make a meaningful impact.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (Creating a Digitalised Customer Experience in Retail )

    TPGateway Code:TGS-2022016496

  • total hours

    16:00

Curriculum

Course Duration

SSG Approved Training & Assessments Hours:16:00 Trainer Facilitated Hours (On Campus/Virtual):15:00 Self-Directed E-learning Hours:00:00 Assessment Hours:01:00
Objectives
  • Implement awareness campaigns around new service offerings with flexible or innovative delivery options to maximize customer acquisition, retention, and conversion.
  • Evaluate and communicate with technology or logistics partners to create brand values aligned with customer experience around the adoption of delivery optimization systems.
  • Conduct analysis on the performance and inventory movement enabled by improved delivery optimization models.
Key Learning Areas
  • Implementation plans for the adoption of delivery optimization solutions.
  • Techniques and channels to create awareness amongst customers on the organization's adoption of delivery optimization solutions.
  • Customer experience and brand guidelines to be consistently applied to various segments of the order fulfillment value chain.
  • Criteria used for evaluating potential technology or logistics partners.
  • Metrics used for assessing the performance of delivery optimization solutions.
Certificate Issuance
Upon successful completion of the course, the student will be awarded the Statement of Attainment (SOA) for Delivery Optimisation - 3. WSQ Certification is nationally endorsed and recognized by industry partners.
Requirements
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Fees & Funding
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Schedules
Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all of these stated below are in working condition before registering for class. 

  1. Laptop 
  2. Webcam 
  3. Working mic on a laptop or actual mic 
  4. Smart Phone capable of accessing their respective app stores
  5. Access to data or wifi connections

Testimonials
FAQs

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

We do not offer any make-up or replacement classes.

Yes! You can use any SkillsFuture Credits you have to pay for course fees.