Learn how to curate a personal shopping experience by considering each customer's individual needs, preferences, and lifestyle in this course on Curating a Personal Shopping Experience. Gain knowledge of product and service knowledge, fashion trends, customer profiling, communication, and digital tools for wardrobe management.
Overview
Welcome to the course on Curating a Personal Shopping Experience using TikTok! In this course, you’ll master the art of crafting a unique and personalized shopping journey for each customer, tailored to their individual needs, preferences, and lifestyle, all through the dynamic platform of TikTok. You’ll dive deep into product and service knowledge, stay ahead with current fashion and lifestyle trends, learn to accurately assess and define a customer’s profile, and develop customer relations through impactful communication. Moreover, you’ll explore how to harness TikTok’s innovative features for effective wardrobe management and engagement. By the conclusion of this course, you’ll possess the expertise to deliver a memorable and delightful shopping experience that stands out. Prepare to transform your shopping encounters on TikTok!
The Details
FOR SKILLSFUTURE CLAIMS
Registered Title: (Curate a Personal Shopping Experience
)
TPGateway Code:TGS-2022016569
total hours
16:00
Mode of Learning
On Campus
Curriculum
Course Duration
SSG Approved Training & Assessments Hours:16:00Trainer Facilitated Hours (On Campus/Virtual):15:00Self-Directed E-learning Hours:00:00Assessment Hours:01:00
Objectives
Determine features of the organisation’s products and/or services that may enhance customer experience.
Conduct research on competitors’ products and/or services.
Analyse gaps in customer experience offered by the organization and that of the competitors.
Formulate a consumer persona prototype and its customer experience expectation.
Identify ways in which customer experience may be enhanced to generate a competitive advantage for the organization.
Key Learning Areas
Factors that impact customer experience.
Methods to research products and/or services offered by competitors.
Features and benefits of products and/or services that enhance customer experience.
Organisation’s target customers and their changing needs.
Evolving trends in personalized customer experience.
Certificate Issuance
Upon successful completion of the course, the student will be awarded a TaF.tc Certificate in Curate a Personal Shopping Experience.
To enrol, you must fulfil the following requirements
1
Aged 16 years and above
and
2
Possess at least 3 GCE ‘O’ Level credits with a minimum of C6 including English and Mathematics OR ES WSQ Workplace Literacy and Numeracy (WPLN) level 5 and above OR WSQ Advanced Certificate in Fashion Technology OR TaF.tc's Advanced Certificate
and
3
ALL Students are required to have basic knowledge of computer and Microsoft Office
Graduation
To graduate, you must fulfil the following requirements
1
75% attendance rate of total training hours per module
and
2
Assessed and be competent for every module
International Students
To enrol, you must fulfil the following requirements
1
Aged 16 years and above
and
2
High School Diploma equivalent to GCE ‘O’ Level with 3 credits including English and Mathematics OR Qualifications from professional institutes may be considered on a case-by-case basic OR Pass TaF.tc Entrance Test
and
3
English Language Requirement – Possess a minimum credit in English at GCE ‘O’ Level or its equivalent OR IELTS score 4.5 or TOEFL score 75
and
4
ALL Students are required to have basic knowledge of computer and Microsoft Office
Graduation
To enrol, you must fulfil the following requirements
1
75% attendance rate of total training hours per module. Student Pass Holders – a minimum of 90% attendance per month will be required
Do take note of the following things you are required to have for both class and their assessments. Please check if all these stated below are in working condition before coming.
Laptop
Webcam
Working mic on laptop or actual mic
Smart phone with access to their respective app stores
We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!
