Introduction to Omni-channel Retailing

Online Short Course Retail

Master Omni-Channel retailing with our introductory course. Gain hands-on experience with e-commerce and social media tools to drive business growth and enhance customer engagement.

Overview

Dive into the digital era with a cutting-edge Omni-Channel strategy that’s essential for your business’s growth. Understand the art of tracking leads from their source to conversion, a pivotal element in refining your decision-making and strategic planning. This course is designed to transform your team into e-commerce wizards, uncovering the vast landscape of digital platforms available. You’ll gain hands-on experience with social media tools to boost sales and maintain customer engagement, leveraging data analytics to enhance both the sales journey and the post-purchase experience. Join us to master the digital domain and propel your business into a new realm of success.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (Introduction to Omni-Channel Retailing )

    TPGateway Code:TGS-2022016497

  • total hours

    16:00

Curriculum

Course Duration

SSG Approved Training & Assessments Hours:16:00 Trainer Facilitated Hours (On Campus/Virtual):15:00 Self-Directed E-learning Hours:00:00 Assessment Hours:01:00
Objectives
  • Determine features of the organisation’s products and/or services that may enhance customer experience.
  • Conduct research on competitors’ products and/or services.
  • Analyse gaps in customer experience offered by the organization and that of the competitors.
  • Identify ways in which customer experience may be enhanced to generate a competitive advantage for the organization.
  • Conduct a cost-benefit analysis of proposed improvements that may enhance customer experience.
Key learning Areas
  • Factors that impact customer experience.
  • Methods to research products and/or services offered by competitors.
  • Features and benefits of products and/or services that enhance customer experience.
  • Organisation’s target customers.
  • Complementary products and/or services that enhance customer experience.
Certificate Issuance
Upon successful completion of the course, the student will be awarded the Statement of Attainment (SOA) for Customer Experience Innovation-3 WSQ Certification is nationally endorsed and recognized by industry partners.
Requirements
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Fees & Funding
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Schedules
Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all these stated below are in working condition before coming. 

  1. Laptop 
  2. Webcam 
  3. Working mic on a laptop or actual mic 
  4. Smartphone with access to their respective app stores
  5. Access to data or wifi connections

Testimonials
FAQs

We do not offer any make-up or replacement classes.

Yes! You can use any SkillsFuture Credits you have to pay for course fees.

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

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