Provide Service Excellence In The Digital World For Retail

Online Short Course Retail

This course considers the retail environment during the post-pandemic, and the ever-evolving nature of retail such as BOPIS and having less square footage to operate. Trainees will review the new facets of retail on digital platforms. The course will go through case studies on physical retail transformation to other formats and how companies have successfully adapted to it.

Overview

This course considers the retail environment during the post-pandemic, and the ever-evolving nature of retail such as BOPIS and having less square footage to operate. Trainees will review the new facets of retail on digital platforms. The course will go through case studies on physical retail transformation to other formats and how companies have successfully adapted to it.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (Provide Service Excellence in the Digital World for Retail )

    TPGateway Code:TGS-2024041971

  • total hours

    08:00

Curriculum

Course Duration

SSG Approved Training & Assessments Hours:08:00 Trainer Facilitated Hours (On Campus/Virtual):07:00 Self-Directed E-learning Hours:00:00 Assessment Hours:01:00
Objectives
  • Involve team members when planning to implement service innovation ideas.
  • Acquire resources required for the implementation of service innovation ideas.
  • Collect and analyze information on the effectiveness of implemented service innovation ideas.
  • Review implemented ideas to make improvements.
Key Learning Areas
  • Importance of service innovation.
  • Types of service innovation.
  • Resources required to implement service innovation ideas.
  • Methods to collect data on implemented service innovation ideas.
Certificate Issuance
Upon successful completion of the course, the student will be awarded the Statement of Attainment (SOA) for Service Innovation-3 WSQ Certification is nationally endorsed and recognized by industry partners.
Requirements
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Fees & Funding
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Schedules
Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all these stated below are in working condition before coming. 

  1. Laptop 
  2. Webcam 
  3. Working mic on laptop or actual mic 
  4. Smart phone with access to their respective app stores
  5. Access to data or wifi connections

Testimonials
FAQs

Yes! You can use any SkillsFuture Credits you have to pay for course fees.

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

We do not offer any make-up or replacement classes.

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