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Retail Business Transformation

Online Short Course Retail

Transform your retail business with our comprehensive course on Retail Business Transformation. Learn digital retail strategies, omnichannel retailing, e-commerce integration, customer experience enhancement, and more to drive innovation and growth in the retail sector.

Overview

The "Retail Business Transformation" course is designed to equip retail professionals and business leaders with the knowledge and skills to navigate the rapidly changing retail landscape. Participants will explore the essential aspects of transforming a traditional retail business into a modern, agile, and customer-centric organization.

This course will cover various elements of digital and physical retail integration, focusing on the strategies, tools, and innovative approaches needed to enhance customer experience and drive business growth. Through practical case studies, interactive sessions, and hands-on exercises, participants will gain a comprehensive understanding of how to effectively manage and lead their organizations through retail transformation.

By the end of this course, participants will be prepared to adapt to the evolving retail environment and stay competitive in the market.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (Retail Business Transformation (Classroom & Asynchronous))

    TPGateway Code:TGS-2023017825

  • total hours

    24:00

Curriculum

Course Duration

SSG Approved Training & Assessments Hours:24:00 Trainer Facilitated Hours (On Campus/Virtual):19:00 Self-Directed E-learning Hours:04:00 Assessment Hours:01:00
Objectives
  • Analyse changes in the new retail environment.
  • Evaluate and reflect own organizational situation in comparison to 
    successful case studies.
  • Ideate future business state and develop the same.
  • Understand the process of transformation and evolution of existing 
    retail brands- distill key stages and capabilities for visible growth and transformation.
  • Understand key shifts such as working within ecosystems and pipes to platforms.
  • Deconstruct the pros/cons of their company and their preparedness for growth and transformation.
Key Learning Areas
  • Top trends in retail and case examples of transformation.
  • Definitions of AI/ Phygital/ CX/ UI/UX and digital transformation 
    components.
  • Omni Channel business model and strategies.
  • Capabilities architecture to design the future of shopping
    1. CX design- omnichannel
    2. backend redesign to support CX- data, inventory
    3. process & operations
  • Key roles in digital transformation.
Certificate Issuance
Upon completing the course, the student will be awarded a TaF.tc Certificate in Retail Business Transformation.
Trainers
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Requirements
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Admissions

To enrol, you must fulfil the following requirements

1

Aged 16 years and above

 and 2

GCE ‘O’ Level with 3 credits including English and Mathematics OR WSQ Advanced Certificate OR WSQ ES WPLN Level 5 and above

 and 3

ALL Students are required to have basic digital literacy, knowledge of computers and Microsoft Office

Graduation

To graduate, you must fulfil the following requirements

1

75% attendance rate of total training hours per module

 and 2

Be found competent for written, practical and oral assessments

International Students

To enrol, you must fulfil the following requirements

1

Aged 16 years and above

 and 2

High School Diploma equivalent to GCE ‘O’ Level with 3 credits including English and Mathematics OR Qualifications from professional institutes may be considered on a case-by-case basic OR Pass TaF.tc Entrance Test

 and 3

English Language Requirement – Possess a minimum credit in English at GCE ‘O’ Level or its equivalent OR IELTS score 5.5 or TOEFL score 46

 and 4

ALL Students are required to have basic digital literacy, knowledge of computers and Microsoft Office

Graduation

To enrol, you must fulfil the following requirements

1

75% attendance rate of total training hours per module. Student Pass Holders – a minimum of 90% attendance per month will be required

 and 2

Be found competent for written, practical and oral assessments
Fees & Funding
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Fees

Course Fees

S$ 243.84

Application Fee

S$ 32.70 (after 70.00% SSG funding, 20% SFMCES, inc.9% GST)

You can use

SkillsFuture Credits (SFC)

Learn more about SFC

Post Secondary Education Account (PSEA)

Learn more about PSEA

Fees

Course Fees

S$ 627.84

Application Fee

S$ 32.70 (after 70.00% SSG funding, inc.9% GST)

You can use

SkillsFuture Credits (SFC)

Learn more about SFC

Post Secondary Education Account (PSEA)

Learn more about PSEA

Fees

Course Fees

S$ 627.84

Application Fee

S$ 32.70 (after 70.00% SSG funding, inc.9% GST)

Fees

Course Fees

S$ 243.84

Application Fee

S$ 32.70 (after 70.00% SSG funding, 20% ETSS, inc.9% GST)

You can use

Absentee Payroll

Learn more about absentee payroll

Fees

Course Fees

S$ 627.84

Application Fee

S$ 32.70 (after 70.00% SSG funding, inc.9% GST)

You can use

Absentee Payroll

Learn more about absentee payroll

Fees

Course Fees

S$ 2,092.80

Application Fee

S$ 32.70 (inc.9% GST)
Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all these stated below are in working condition before coming. 

  1. Laptop 
  2. Webcam 
  3. Working mic on laptop or actual mic 
  4. Smart phone with access to their respective app stores
  5. Access to data or wifi connections

Testimonials
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FAQs

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

We do not offer any make-up or replacement classes.

Yes! You can use any SkillsFuture Credits you have to pay for course fees.